X8 Accessories Pack Upgrade Perk Credit Return FAQ (Indiegogo)

Overview

This article provides an explanation of an error that occurred when migrating user accounts and orders from the Indiegogo platform to dreamqii.com. This error involves the issuance of excess store credit and incorrect order data for users who made contributions towards the X8 Accessories Pack Upgrade perk during the PlexiDrone Indiegogo campaign. This article also details how the issue has been resolved.

Covered in this article:

• Topic Background
• What Caused this Issue?
• How was this Error Resolved?

During the PlexiDrone Indiegogo campaign, backers were given the opportunity to upgrade contributions made towards the "X4 Accessories Pack" perk. For an additional $16 USD contribution amount, these backers were able to upgrade their "X4 Accessories Pack" Perk to an "X8 Accessories Pack" perk.

When backer contributions were imported from Indiegogo to their respective PlexiDrone Cloud account, an import error occurred and an incorrect amount of store credits were issued to a small number of backers who contributed to the upgrade perk. This error was caught at a later date and corrected.

When the PlexiDrone Indiegogo campaign ended, DreamQii had to import all Indiegogo backers' contributions to their respective PlexiDrone Cloud account. However, for certain backers, the X8 Accessories Pack Upgrade shows up as a $16 donation to the PlexiDrone campaign. The importing algorithm correctly identified that the donation was supposed to upgrade a X4 Accessories Pack to a X8 Accessories Pack. However, the algorithm has an error and also imported the original X4 Accessories Pack and as well issued a $16 over-payment store credit to the user account.  

Since the error was caught at a later date and some backers have already used the accidentally issued store credits, DreamQii has decided to leave all incorrectly issued credits with backers. These credits can be used the same way as all regular store credits. To learn how to use store credits, click here.

The upgraded X8 Accessories Pack will be shipped along with the remaining perks, and the status of the incorrect X4 Accessories Pack imports are now marked as cancelled and will not be shipped.