Locked out or Access Denied?

Why has My Account Been Flagged?

The PlexiDrone Cloud service and user accounts are protected by encryption and security protocols that can automatically lock a user out of their account. These type of account lock-outs can sometimes prevent users from even viewing the dreamqii.com website. The main reason for these enhanced security features is to protect user accounts and services hosted on the PlexiDrone Cloud to highest possible degree.

How to Resolve a User Lockout

In order to regain access to your account, you must take the following actions:

1. Send an e-mail request to support@dreamqii.com from the e-mail associated with your account.
2. Within that e-mail, provide a short explanation as to why you were locked out, or why you believe this was an accident (i.e. too many incorrect passwords entered).
3. Our support and security team will then contact you to confirm your identity and reinstate access for the locked out account.