Creating a Support Request

What is a Support Request?

A Support Request is created every time our customer support team receives a direct message from a customer or any other interested person/group.  When a support request is created, its automatically assigned a tracking number and status of "Open".  Every request is assigned to a customer support team member.  This process assures that all customers can retain a detailed history of past requests and receive immediate updates when new requests are updated and resolved.  This allows our support team to provide high quality attention and care to each inquiry.

How To Create a Support Request

Creating a request is very simple- whether you are visiting our main store (dreamqii.com) or visiting our dedicated customer support site (support.dreamqii.com) just click the "Submit a Request" link at the top left corner of the screen.

If visiting dreamqii.com
Click the "Submit a Request" Link

If visiting support.dreamqii.com
Click the "Submit a Request" Link

You'll then be Taken to the Request Form
This is where you tell us about your request

Enter your name and e-mail address
Make sure to check that these entries are correct

Select the category that best fits your request
What is your main reason for reaching out? 

Type in your message and click 'Send Message'
You'll receive e-mail notification that your support request was received

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All Done!

Support Requests FAQs

How do I know if my request has been reviewed?

If you have a PlexiDrone Cloud Account

You can track the status of your requests using the DreamQii Customer Support + Learning Center. You will also receive an e-mail notification every time your request has been updated by our support team. 

If you do not have a PlexiDrone Cloud Account

You will receive an e-mail notification every time your request has been updated by our support team. 

What if I haven't received a response yet?

Check + Update your junk-mail or spam filters

All emails from DreamQii will come from an email address ending with "@dreamqii.com." Make sure that the emails aren't being marked as spam. 

Support Request Turn-around Time

Emails are typically answered within 3 business days. If you have not yet received a reply or status update, please allow for this time to elapse before submitting another request.