This article provides an overview on the refund policy for Indiegogo contributions.
Covered in this article:
If you made a contribution (or multiple) towards a perk for the crowdfunding campaign titled “PlexiDrone: Making Aerial Photography a Breeze!” hosted on the Indiegogo crowdfunding website, you were eligible for a refund during the following time periods and conditions:
Refunds Requested from Indiegogo
Prior to Campaign's End
A refund can be requested by a campaign backer only before the end of a Fixed or Flexible Funding campaign by contacting the Indiegogo Customer Happiness team.
After Entering 'InDemand' Phase
For campaigns that have an "InDemand" status, backers may request a refund from Indiegogo within 10 days of making the initial contribution by contacting the Indiegogo Customer Happiness team.
If the terms of the Indiegogo refund policy were not met by a campaign backer, a refund request could be submitted for consideration to DreamQii via email directed to [email protected] before March 7, 2016 11:59 PM EST.
Notice of Refund Request Deadline
Notice of the refund request deadline was sent out to all campaign backers through the Indiegogo updates and email system. Campaign backers that submit a refund request after March 7, 2016 are not eligible for full or partial refund. Campaign updates are sent to all backers that contributed to the campaign via the email address used when making the initial contribution, or the email associated with their Indiegogo user account at the time the update was released.
Requests Received After Deadline
Our customer support system will still respond to any inquiries related to refund of donations made to the Indiegogo campaign and help answer your questions.
The information in this article is provided only for the reference and review of Backers of the PlexiDrone Indiegogo campaign. Campaign backers that submit refund requests after March 7, 2016 are not eligible for full or partial refund.
Any account changes or inquiries must be initiated by the owner of the account. To verify identity and protect your privacy, requests related to user account information will only be responded to if they are submitted via DreamQii's customer support contact form. To submit a request, the account owner must be logged in to their DreamQii account.
Article Update History
PlexiDrone Indiegogo Campaign Video
PlexiDrone Backer Tribute - Thank you!