This article provides a guide on how to track and check the status of the support tickets you have submitted, and also covers answers to frequently asked questions regarding this topic.
Covered in this article:
- How to Track Your Requests
- Tracking Your Support Requests
- Tracking Request Status FAQs
- What if I do not have a PlexiDrone Cloud account?
You can track the status of a support request through the DreamQii Learning + Support Center. To track the status of a support request, log in to the Learning and Support Center with your PlexiDrone Cloud credentials. Once logged in navigate to "My Requests" from drop-down menu in the top right-hand corner.
The "My Requests" page displays the status of all support requests that you have sent in. In the image below you can see that:
- Open tickets show a red status marker
- Awaiting your Reply tickets show a green status marker
- Solved tickets show a grey status marker
This means your inquiry has been received and a conversation has started about it between yourself and DreamQii.
This means DreamQii needs your reply in order to progress with the inquiry
This means the inquiry has been resolved and closed. You would have to submit a new request for any additional inquiries you may have regarding this topic. The support team may choose to re-open this ticket if it helps resolve your inquiry.
From here you can click on the subject to view the
conversation details and provide updates.
I submitted a support request and can't see it in My Requests page, what happened to it?
The new support system was implemented in late September 2016. If you emailed us or submitted a request before that time you may not see it appear in your requests page. That does not mean that we do not have it; all emails and support tickets on our old system will be responded to.
If you are a customer:
If you are not a customer:
You can still reach us by submitting a request; however this request cannot be tracked.