This article provides insights on how to view and track orders that you have made on dreamqii.com, as well as a step-by-step guide on how to make modifications to any of your existing orders.
Covered in this article:
- Viewing Your Order History
- Viewing an Individual Order in Detail
- Tracking Your Orders
- Modifying Your Orders
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Step 2. After successfully logging in, use the 'My Account' drop-down menu to select 'My Orders'.
Step 3. You will then be taken to your account's 'Order History & Credits' page where you can easily see a complete list of all orders you've made at dreamqii.com.
To view the details of an individual order, just click on the 'view' button on the same line as the order you wish you to view. A detailed breakdown of all order notes, items included in the order, customer information, and billing information will be available.
Overall Order Status
The overall (or summary) status of your orders can be viewed on the 'Order History & Credits' page of your PlexiDrone Cloud account. This summary order status is used to let you know if an order payment has been received, if a payment is pending, when your order has been shipped, or when an order is complete. For example, when your order has been shipped the order status will be changed to 'Shipped' and the UPS tracking number for your order will be available on the detailed order notes.
Detailed Order Notes & Updates
Detailed notes and updates for any order can be seen by hitting the 'view' button for any order on the 'Order History & Credits' page of your PlexiDrone Cloud account. These order notes contain details concerning your order, such as confirmation of changes made by customer support, confirmation of your color selections, and much more.
Our customer support staff will do their best to accommodate order change requests. To request a modification to any of your orders navigate to: dreamqii.com > Log in > Contact Us and submit an order change request. Make sure to have your order number handy for filing out the simple contact form shown below: