This article provides a step-by-step guide on how to request a secured password reset.
Covered in this article:
If you are having trouble accessing your account, you can reset your password. First, navigate to our dreamqii.com login page and click on the "Lost your password" link shown below:
Submit the email address or username associated with your account when prompted, and wait for the password reset instructions to be sent to your email address. Please make sure to exclude [email protected] from your junk or spam filters.
Click on the password reset link contained in the confirmation email. A strong password will be automatically generated for you. You can also choose to enter a password of your own choosing in the "New password" input box.
Didn't Receive a Confirmation E-Mail?
If you have attempted this and haven't received an email, please double check your email address and check in your junk/spam folder.
During Normal Business Hours
Speak instantly to one of our customer support agents via live chat, directly from the login page. Our customer support team will make sure you regain access right away.
Outside Normal Business Hours
If you are still unable to access your account by any of the methods listed above, please contact our customer support team and notify them of the problem. They will check the status of your account and make sure you regain access promptly.